Booking terms

These booking terms (the “Terms”) apply to all attraction tickets, cruises, activities and other travel experiences (“Products”) that you book through the Kiwi Travel Deals website (the “Website”, “we” or “us”).

• “Supplier” means the New Zealand attraction, cruise or activity operator that actually provides the Product, and its authorised distribution channels;
• “Order” means a booking that you submit and pay for on the Website;
• “Travel date” means the date of use shown on the product page, confirmation or e-ticket. All dates and times in these Terms are New Zealand local time.

By placing an Order, you confirm that you have read, understood and agree to these Terms, our Cancellation policy and Privacy policy, and the information shown on the product page. If you book for other people, you confirm that they have agreed to the booking and that you will pass the relevant rules on to them.

The Website acts as a booking agent: we select, present and book Products provided by Suppliers. The Supplier is responsible for delivering the service itself (for example the cruise, guided tour or entry), subject to its own service rules, safety requirements and operating arrangements.

We take reasonable care to keep product information accurate and up to date. Times, routes, facilities and meals may change because of Supplier adjustments, weather or safety, and the Supplier's arrangements on the day apply.

• All prices are in New Zealand dollars (NZD). The order total shown at checkout is the amount you pay; unless stated otherwise on the page, we do not charge any additional service fee.
• If you pay in another currency (for example, by an international transfer or with a foreign-currency card), the exchange rate and fees are set by your bank or payment provider and are paid by you.
• The struck-through “RRP” on product pages is the Supplier's recommended retail price, shown for comparison only. It is not a previous selling price on the Website.
• Prices may vary by date, session, option and availability. The price of your Order is the price shown when you place it. If a price is obviously wrong because of a system error, we may cancel the affected Order and give you a full refund.
• Ticket types (adult, child, infant and so on), their age definitions and any quantity requirements (for example “at least 2 adults per booking”) are as stated on each product page.

• Before placing your Order, please check the travel date, session, option, ticket types and numbers, and the lead traveller's name, email and phone number. If a booking can't be used because of incorrect information you provided, you are responsible for the consequences.
• We currently accept payment by bank transfer. After placing your Order, please pay the account shown on the order page within the payment period shown there (24 hours after ordering), with your order number in the transfer Reference. Transfer fees are paid by you, and the amount we receive must not be less than the order total. If we don't receive payment in time, we may cancel the Order.
• After payment, our team checks availability with the Supplier and completes the booking, then emails you a confirmation or e-ticket.
• A successful payment does not mean the booking is confirmed. If the Supplier can't confirm your booking (for example because it is sold out or no longer available), we will contact you to help you choose another date or Product. If you don't accept an alternative, we will give you a full refund.
• If you haven't received a confirmation email before your travel date, please check your spam folder and contact us promptly.

• Please check in or redeem your ticket at the time and place shown on your confirmation or e-ticket. If you arrive late you may not be able to take part, and no refund will be given.
• Most Products accept e-tickets shown on a phone; a few require a printed ticket. Please follow the product description and e-ticket.
• Some Products require valid ID (such as a passport) to check age or identity. If your ID doesn't match the Order, the Supplier may refuse service or charge the price difference on site.
• Please follow the Supplier's safety instructions and any age, height, weight, health or other participation requirements. No refund will be given if service is refused because these requirements aren't met.

Changes, cancellations and refunds are handled under our Cancellation policy and the cancellation rules shown on each product page.

Suppliers may change, postpone or cancel services because of weather, natural disasters, epidemics, government action, transport disruption or other events beyond reasonable control, or for safety reasons. If the Supplier cancels, we will help you rebook free of charge or give you a full refund. Other costs arising from such events (for example transport or accommodation) are not covered.

• Provide true, accurate and complete booking and contact information;
• Make sure you and your fellow travellers are fit to take part in the activity booked, and buy suitable travel insurance;
• Comply with New Zealand law and the Supplier's rules;
• Do not book Products for resale or other commercial purposes, or interfere with the normal operation of the Website in any way.

To the extent permitted by law, our liability for any Order is limited to the amount you actually paid for that Order. We are not liable for problems arising while the Supplier provides its service, for your personal circumstances or for events beyond reasonable control, but we will do our best to help you resolve the matter with the Supplier.

Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other New Zealand law that cannot be excluded by agreement.

These Terms are governed by New Zealand law. If a dispute arises, we will first try to resolve it in good faith with you. If it can't be resolved, it may be referred to a New Zealand court or the Disputes Tribunal with jurisdiction.

We may update these Terms from time to time. Updated Terms take effect when published on this page and apply to Orders placed after that; Orders already placed are governed by the Terms in force when they were placed.

These Terms are available in Chinese, English and Spanish. If the versions differ, the Chinese version prevails.

If you have any questions about these Terms, please email kiwitraveldeals86@gmail.com or tap the “Contact” button at the bottom right of the Website.