Cancellation policy

Cancellation rules are set by Suppliers and vary from Product to Product. The specific rules for each Product are shown in the “Cancellation policy” section of its product page and in your confirmation, and they take priority over this general policy. Anything not covered on the product page is handled under this policy.

All times are New Zealand local time and are based on when we receive your written request (by email).

“N days before the travel date” means N × 24 hours before 00:00 on the travel date. For example, if your travel date is 10 December, “free cancellation up to 2 days before” means your request must reach us before 00:00 on 8 December.

• If you cancel before we have confirmed the booking with the Supplier, you get a full refund;
• If you cancel before the Product's free cancellation deadline, you get a full refund;
• After the free cancellation deadline, or if the product page says the Product is non-refundable, no refund is given;
• No refund is given for no-shows, for being unable to take part because of late arrival, or for partly used Orders.

Changing the travel date, session, option or number of people is generally treated as cancelling the original Order and making a new booking. The request must be made before the free cancellation deadline, and the new date's availability and price apply, with any difference refunded or payable. Some Suppliers don't accept changes; please see the product description.

You can contact us at any time to update the lead traveller's phone number or email address.

• If the Supplier cancels or can't provide the service because of weather, safety or operational reasons, we will rebook you free of charge or give you a full refund;
• If we are unable to confirm your booking, you get a full refund;
• If an activity is stopped part-way because of weather or similar reasons, any partial refund is at the Supplier's discretion under its own rules.

• Refunds go back to your original payment method (for bank transfers, to the account you paid from) and are calculated in New Zealand dollars (NZD); we don't compensate for exchange-rate differences or bank fees;
• We start the refund within 7 working days of approving it. The time it takes to reach you depends on your bank or payment provider, usually 3–15 working days;
• We don't charge a refund fee.

Please email kiwitraveldeals86@gmail.com with your order number, the lead traveller's name, the travel date and what you'd like to do (cancel or change). We'll process it as soon as we can and reply by email.

If you can't travel for personal reasons such as illness, injury or flight delays, the Product's cancellation rules apply. We can ask the Supplier to make an exception on your behalf, but the decision is the Supplier's. We recommend buying travel insurance before your trip.

This policy does not affect your statutory rights under the Consumer Guarantees Act 1993.