Privacy policy

Kiwi Travel Deals (玩转新西兰, “we” or “us”) respects your privacy. This policy explains how we handle your personal information when you browse our website, book Products or contact us.

We handle personal information in accordance with the New Zealand Privacy Act 2020. For users located in mainland China, we also follow the relevant requirements of the Personal Information Protection Law of the People's Republic of China.

• Contact details: the lead traveller's name, email address and phone number;
• Travel details: travel date, Products and ticket types chosen, number of travellers, and any information the Supplier needs to provide the service (such as travellers' names and ages, or participation requirements like height and weight);
• Order and payment information: order amount, payment status and transaction reference, and for bank transfers, the payer's name, paying account and payment record. Card and other payment details are processed by the payment provider; we don't store full card details;
• Communications: what you tell us when you contact us by email or on social media;
• Technical information: server logs recorded automatically when you visit the website, such as IP address, browser type, time of visit and pages viewed.

You can browse the website without registering or providing any personal information.

• Processing bookings: checking availability and completing bookings with Suppliers, and sending confirmations and e-tickets;
• Customer service: answering your enquiries and handling changes, cancellations and refunds;
• Security: preventing fraud and misuse and keeping the website running reliably;
• Legal obligations: for example keeping accounting and tax records and responding to lawful requests from authorities;
• Improving our service: analysing website use on an aggregated basis that doesn't identify you.

We won't send you marketing messages without your consent, and we won't use your information for purposes other than those described in this policy.

We don't sell your personal information. We share it with third parties only where necessary:

• Suppliers: the attraction or activity operators, and their authorised distribution channels, that need booking details to complete your booking;
• Service providers: providers of website hosting, data storage, email and payment services, who may only process your information on our instructions;
• Legal disclosure: where required by law, legal process or a government authority, or where reasonably necessary to protect the rights of you, us or others.

To provide our services, your information may be stored or processed in the following places: our web server is in mainland China (Alibaba Cloud, Hangzhou); our database and file storage are in Japan (Tokyo); email is provided by Google and may be processed in the United States or other countries; and the Suppliers of the Products you book are in New Zealand.

We take reasonable steps to make sure recipients protect your information to a standard comparable to this policy. For users located in mainland China, we will ask for your separate consent to the cross-border transfer of personal information when you place an order.

We keep your information only for as long as needed for the purposes in this policy. Order and transaction records are kept for 7 years as required by New Zealand tax law; server access logs (including IP addresses) are normally deleted automatically after 14 days. After that, we delete or anonymise the information.

We use reasonable technical and organisational measures to protect your information, such as authentication and access controls for our admin system, and we limit access to order information to the people who need it to process orders. No transmission over the internet is completely secure. If a privacy breach is likely to cause you serious harm, we will notify you and the relevant authorities as required by law.

• Access: you can ask to see the personal information we hold about you;
• Correction: you can ask us to correct information that is inaccurate or incomplete;
• Deletion and withdrawing consent: to the extent permitted by law, you can ask us to delete your information or withdraw your consent. Withdrawing consent doesn't affect processing already carried out, but may mean we can no longer provide the related service;
• Complaints: if you think we haven't handled your personal information lawfully, please contact us first. You can also complain to the Office of the Privacy Commissioner (www.privacy.org.nz).

Please send these requests to kiwitraveldeals86@gmail.com. Once we have verified your identity, we will respond as soon as possible and within the time required by law (normally no more than 20 working days).

The public website currently doesn't use advertising cookies or third-party analytics or tracking tools. If we start using such technologies, we will update this policy and let you know appropriately.

Our booking service is intended for adults. People under 18 should use the website only with the consent and guidance of a parent or guardian, and information about children travelling should be provided by their guardian.

The website links to third-party platforms such as Xiaohongshu (RED), TikTok and Instagram. Their privacy practices are not covered by this policy; please read each platform's own privacy policy.

We may update this policy from time to time and will publish the updated version and date on this page. If we make significant changes, we will let you know appropriately. This policy is available in Chinese, English and Spanish; if the versions differ, the Chinese version prevails.

If you have any questions or requests about this policy or your personal information, please email kiwitraveldeals86@gmail.com (privacy officer: to be added).